After the conversation (LO4)
Planning for next steps
Now that you’ve had the conversation (well done!), take some time to reflect on the conversation, keep track of that conversation’s outcomes, and plan for future conversations (with that person or others).
Learning activity: Reflecting on a past conversation
In your Workbook, please respond to the following questions, considering a recent difficult conversation that you engaged in with the support of this module:
- How might you avoid the issue in the future, or help you address it earlier? What might change in your approaches?
- Did you have this conversation face-to-face (in person or virtual) or in writing? Do you think this format was condusive to the conversation? Why or why not?
- Were you discreet and professional before, during, and after your conversation? How do you think gossiping (whether you partake in it or not) impacts your professional environment?
- Touch base: how are things going? Is this working out? Do not assume anything.
- If concerns arise discuss it as soon as possible.
What if the conversation has not gone well?
Options for next steps, if a conversation does not go as hoped:
- You may opt to try a new approach or perspective. If that is the case, return to the earlier sections in the module and rework your reflections and plan.
- You may want or need to bring someone else into the conversation. That could mean a more senior colleague or supervisor who would be able to listen to the issue and advise on or address it in a different way. You might also consider bringing a trusted friend or family member for support during the conversation.
You may also need to bring the issue to someone’s attention in a formal way (e.g., reporting), as a way to escalate the conversation.
Unfortunately, not all conflicts can be resolved. By using the lessons from this module and continually building your skills, you’ll can be reassured that you have done everything you can, even if the conversation did not work out the way you had hoped.
In some cases, you may feel powerless due to power dynamics, privilege, and other factors, which create unequal conditions for conversation.
Learning activity: Reflection exercise
Go to your Workbook and for each of the sections, describe one thing you’re now better at and one thing you will continue to work on (they can be the same thing if you want):
- Preparing for difficult conversations, including your role (LO1)
- Planning for the conversation (LO2)
- Moving through the conversation (LO3)
- After the conversation (LO4)
For each of the sections, describe one thing you will continue to work on. Check out the strategic learning module for how to optimize and strategize for your learning.